United apologizes after giving away toddler’s purchased seat - The Washington Post
By Associated Press July 6 at 1:53 AM
HONOLULU ― United Airlines has apologized to a Hawaii teacher who was forced to hold her 2-year-old son on her lap for three-and-a-half hours after an employee gave the toddler’s purchased seat to a standby passenger.
https://www.washingtonpost.com/national/united-apologizes-after-giving-away-toddlers-purchased-seat/2017/07/06/65e03426-620f-11e7-80a2-8c226031ac3f_story.html